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Homecare Services rated 'Good' in all areas!

Fri 22nd March 2019
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he Care Quality Commission conducted a comprehensive inspection on the 22nd January 2019 and rated us 'good' in all areas: Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well-led? GOOD! GOOD! GOOD! GOOD! GOOD!

We are extremely pleased with this latest result as it shows just how hard the management team and more so our support workers, work every day to ensure our customers receive the best possible care.

The full report is available below but here are a few extracts: 'We gathered verbal feedback about the service from people who used the service, families and staff.

All feedback that we received was positive.' 'People supported by Homecare Services told us they received safe care. Comments included, "I feel very safe with them and they're very gentle with me" and "They are lovely girls and all work in an absolutely safe manner".

People were happy with the support provided by Homecare Services and felt staff had the skills to meet their needs. Comments included, "I am very happy with this care agency. The carers are reliable and will turn up in all weathers. I feel that these carers go the extra mile", "I think this service is effective and I'm particularly happy that my [relative's] needs are being met" and "I am happy with my care and I feel that my needs are being met by this team. They have the skills to manage my condition. I don't think I could ask for better carers". Everyone we asked said they would recommend the service to others. 

Please follow the link to view the full inspection report.

UK Care Guide update

Fri 22nd March 2019

UK Care Guide update.

 “We have partnered up with UK Care Guide to appear on their website. The website directs its users to leading home care services in the UK and we are proud that they have chosen to add us. The UK Care Guide website itself offers support to its users across a breadth of care related issues.

 When someone moves in to a care environment, there are a range of things that they need to do. This can range from ensuring their finances are in order through to ensuring a number of legal aspects are looked after.  One of the most complex areas that many people have to think about is Estate Planning

This is really important as this is the process of thinking through what you do with your money and assets when you have gone.  A key part of this is looking at ways to avoid paying inheritance tax.  There are a number of steps that you can take now and the site explains what these are in a very straight forward way.  Doing your estate planning now is really important as the longer you leave it the harder it can become.”

How We Go The Extra Mile!

Fri 22nd March 2019
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At Homecare Services we want you to know that we go the extra mile. Not only do we offer excellent care service we offer a holistic approach covering all aspects of your wrap around care. Focusing on our key principles of care, independence, choice, control, safety, privacy, dignity, rights and respect.

We offer visits for shopping trips to pick up the weekly shop ensuring you have food essential to a healthy, nutritional diet.

Cleaning service to keep on top of those areas that need a clean as we know sometimes cleaning can become a hard task as we get older.

For those small jobs that have never been fixed or that job that is getting worse we offer a Handyman Service, which you can trust and so keeping you safe from the well publicised ‘rogue traders’.

Fancy a quick pint in the local pub or a coffee in the café? We offer Social Support so this choice is still yours.

All our prices are negotiable; we invite you to get in touch so we can discuss all we have to offer.

Home First

Wed 6th June 2018
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Alex Townsend (Integrated Clinical Lead for ICAT – Intermediate Care Allocation Team and IHSS – Intensive Home Support Service) went out to meet Mrs Slater and her daughter Jane to listen to what she had to say about her Home First experience.

Tell us a bit about yourself

My name is Joan Slater, I have lived in Great Harwood all my life. I started work as a weaver at the age of 15 years old, and continued to work in various other job roles up to retiring at the age of 60. My husband Peter passed away 8 years ago, so I live on my own now. My daughter Jane and her husband Colin live close by, I also have four grandchildren and 2 greatgrandchildren. I see my brothers Malcolm and Derek and their wives on a regular basis as well as my cousin Lynn and my best friend Esther. They’ve all been great whilst I’ve been poorly. My main interests are going out shopping, I like reading and listening to Radio Lancashire.

What happened to make you poorly?

It was the beginning of January, I was out shopping in Clitheroe, I was buying my 1 year old great- granddaughter a new pair of shoes, and I fell in one of the shops. An ambulance was called and they took me to hospital. When they X-rayed me they said I’d fractured my right hip and that I needed a hip replacement – my hip was replaced the next day. Whilst in hospital I developed a pulmonary embolism and a water infection, which they treated, but for some reason I was also confused, my daughter says I was “out of it”. They moved me to Accrington Victoria for some rehabilitation, whilst there, the therapy team visited my house and rearranged my furniture and put some equipment in place. I also had an assessment on the ward with the Case Manager who organised reablement* to support me when I was discharged at the end of January. I was only home for a day though and got readmitted due to problems with my kidney. I was only in for 3 days on this occasion, and the day before I was due to come home the Case Manager spoke to myself and my daughter about Home First.

Explain more about the discussion you had about Home First prior to discharge.

Mrs Slater: Well, I can’t remember properly, so you’re best asking Jane about that.

 Jane: The hospital rang me on Saturday afternoon and said my mum was ready to be discharged and they had an opportunity to bring my mum home on Sunday morning at 9 am. This was great for me because I was off work and it meant I could be present for the home assessment and I wouldn’t need to miss Church. They explained that mum would be brought home with two therapists and they’d look at what my mum could do and what she would need support with. In a nutshell, everything the case manager said would happen, happened.

What happened when you got home?

Jane: They arrived with my mum at her house bang on time and did the assessment. They rearranged the furniture back to how it was as this is what my mum preferred and they took her in every room in the house and asked her to do specific tasks. She even made her own cup of tea. We sat down and talked about what support options were available. Although my mum was very reluctant to accept any kind of home help support, she realised on her home first assessment that she did need support to cope, especially as I couldn’t support her with everything due to my own work commitments.

Mrs Slater: I don’t want to rely on other people. 

 Jane: We agreed that she should have one carer visit in the morning and I would support at lunch, tea and bedtime. The therapists took away equipment that my mum didn’t need and provided some new gadgets and equipment. It felt like nothing was too much trouble. The carers started the next day as promised and I remember mum was seen again 2 days later to see how she was getting on, and they recommended reablement to follow on.

How did Home First help you recover?

Getting home helps you recover, staying in hospital causes more problems, I went in with a broken hip and I developed a pulmonary embolism and a water infection as well as a kidney problem. The biggest help for my recovery was the reablement service provided by CRG. They were brilliant, they helped me with things like getting dressed in the morning and making my own breakfast. I had a review with my allocated Case Worker from Lancashire County Council’s reablement team and she could see that I was improving and that I had potential to be doing more for myself and put an extra visit in at tea time and this meant I could work towards cooking for myself so that my daughter didn’t have to do so much for me. I had reablement for 5 weeks altogether and I am now totally independent, I’ve even started going out again on my own, up to now, I’ve been to Accrington, Blackburn and Chorley. I’ll be honest, I didn’t want all this help, but I definitely think it helped me get back to normal quicker. I think I’m doing marvellous to say I’m not even 3 months post-op.

What would you say to someone who was unsure about accessing Home First? 

I’d say go for it and don’t worry about it, everything seemed well managed, organised and we didn’t feel like anything was too much trouble. They left me with a leaflet with a phone number and they said I can ring whenever I wanted, especially if I was stuck with something.


National First!!!!!!

Fri 8th December 2017

Homecare Services part of national first!

Homecare Services are thrilled to be involved in a national first for domiciliary care.

We have joined with 5 likeminded home care providers to form the consortium ‘Supporting Together’ to ensure quality services can continue to be delivered to the people of Lancashire and surrounding areas.

 Following home care framework changes and current issues surrounding the underfunding of home care; we took the massive step to build relationships and partnerships with other local providers to ensure we could all support local authority agenda’s whilst ensuring the welfare of our customers and employees were protected.  

 By working in partnership we can meet the financial pressures in the current market without ‘cutting corners’ so that our customers still receive a top quality service and our team members are paid well for their commitment to the people of Lancashire and surrounding areas.

 The consortium demonstrates our forward thinking, proactive approach to home care difficulties to ensure our customers remain safe, cared for and valued as members of our society.     

Follow the link below to see what East Lancs Clinical Commisssing Group said about Supporting Together Care Consortium...


Quality Care Giver Award - Winner March 2018 - Donna O'Sullivan

Fri 8th December 2017
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 March's Care Giver Compliment award was won by Donna o'Sullivan.  Donna was entered into the draw following a compliment from a valued customer during a 6-monthly review.

 Donna was awarded with a voucher of her choice worth £50.00. WELL DONE DONNA and thank you again for all your hard work! 

 As always, a massive thank you to all our care givers and keep them compliments coming in to be entered into April's draw!!!!!




Time to Change Pledge

Thu 19th September 2013
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Nine in ten people with a mental health problem experience stigma and discrimination. We think this is unfair.

There are lots of things you can do to help us spread the word about Time to Change, to get people talking about mental health, and support friends, family or colleagues.

Each one of us can make a big difference.” - 19/09/2013

At Homecare Services we have made a pledge to “Time to Change”, at the time of write this article 43,848 people have made a pledge on Time to Change wall and we are one of them!

Time to Change ‘want to empower people with mental health problems to feel confident talking about the issue without facing discrimination.’

You, yourself can follow us and take the pledge whether at home, with your friends, with family or in your workplace.

Just follow this link

Quality and Compliance Assessment Report (100% SUCCESS)

Thu 8th August 2013
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We are very pleased and proud to announce our result from the latest report on our service from the inspection unit at Lancashire County Council.
We scored 100% in every examined aspect. And at the time of the report we were 1 of only 2 agencies in this county who had adopted and implemented Outcome Focused, Person Centred strategy’s to as great an extent as we have and had begun to deploy Dignity Champions (End of Life Champions & we are currently developing a facility for Dementia Champions) within the community.

Here is the Report Overview.


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